Santander Announces Exceptional One-Off Payment

Issue No. 105/2020

22nd May 2020

 

TO ALL SANTANDER MEMBERS

 

Dear Colleague,

Santander Announces Exceptional One-Off Payment

We know that during these strange and worrying times of the pandemic our CWU members in Santander have had to deal with some very difficult situations this has included new ways of working, changes to working hours and juggling work and family life, none of this can be underestimated or the challenges that you have faced.

The CWU are on record as saying that we believe that Santander has set ground breaking standards in the way they have treated and dealt with their people during these difficult times.

We have recently been in discussion with Santander regarding how the Bank can recognise the contribution our members have made and today they have announced that they will be making an exceptional one-off payment in June of £500 (pro-rated for part- time colleagues) to all customer-facing colleagues.  These are colleagues that have had direct contact with the customer.

To be eligible, colleagues will have to be interacting with customers on a daily basis and:

  • Have been actively working supporting customers (either by attending Santander premises or working from home) in at least 9 full weeks of the 12-week period between 9 March to 31 May.
  • Be still employed by Santander on the expected payment date of 19 June 2020.

The CWU welcomes this recognition payment and the fact that the Bank are putting over 14,000 colleagues that are customer facing doing an exceptional job in scope. It is acknowledged that the work they have done and the professionalism they have displayed, sometimes during unimaginable circumstances deserve this recognition.

It is the view of the CWU that all of our members across Santander have played their part and we believe should all have been recognised including those in back office and we made representations to this effect.

The CWU will continue to work closely with Santander on behalf of the membership we are here to help and we too are proud of the work you are doing.

If you have any queries, please contact your local branch representative contact details can be found below.

Algus National branch – (0116 200 3620) email: info@cwualgus.org.uk

Bootle Financial Services branch – (0151 966 2420) email: bfsunion@gmail.com

Northern and National Financial Services branch – (0151 966 2221) email: john.nicholas@santander.co.uk

Keep safe.

 

Regards,

Sally Bridge 

National Officer

Briefing 105.2020 Santander Announces Exceptional One-Off Payment